Privacy policy

Privacy Policy

This privacy policy (“Privacy Policy” or “Policy”) describes RTD VIP’s (the “Firm” or “Company”) policies on the collection, use, and disclosure of information about you in connection with your use of the mobile application RTD (hereinafter “App” or “Application”) owned and controlled by the Company. The terms “we,” “us,” or “our” refer to RTD VIP or the Company, used interchangeably. The Company is an intermediary service providing a platform to facilitate connections between users and third-party service providers. By using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

The Company provides a marketplace platform to facilitate connections between service providers and end users. The Company does not provide services directly to users beyond this platform and does not participate in or control transactions between users and service providers. (Collectively referred to as “Services.”)

This Privacy Policy is effective from May 01, 2018 and continues until revoked or updated by the Company. Changes to this Policy will be effective upon posting.

2. INFORMATION WE COLLECT AND HOW WE USE IT
 

2.1 When you visit the App or use our Service, we collect and store information about you, your computer or mobile device and your activities. This information may include, but is not limited to:

2.2.1 Your computer’s IP address; technical information about your computer or mobile device (such as type of device, web browser or operating system).

2.2.2 Your mobile device’s unique ID number (when available), your mobile device’s geographic location (specific geographic location if you’ve enabled collection of that information, or general geographic location automatically).

2.2.3 Your provided full name, email address, zip code and other information you may provide with your account, such as your gender and birth date. You may optionally provide us with this information through third party sign-in services such as Google Plus. In such cases, we fetch and store whatever information is made available to us by you through these sign-in services.

2.2.4 How long you use our service and which features you used.

2.2.5 We gather information from members and guests who apply for the various Services that our App offers. It includes, but may not be limited to, email address, first name, last name, a user-specified password, e-mail Id, mailing address, zip code and telephone number or fax number. We collect information primarily to ensure that we are able to fulfil your requirements and to deliver personalized experience.

4. CONSENT AND SHARING OF INFORMATION
 

We may share your information with stakeholders of the Company, including service providers, customers, employees, and third-party experts, to facilitate services. Information will only be disclosed as required by law or with your explicit consent.

 

5. ACCESS
 

5.1 We will provide you with the means to ensure that your Personal Information is correct and current. You may review and update this information at any time at the login section. There, you can: view and edit personal information you have already given us; tell us whether you want us to send you marketing information; sign up for electronic newsletters about our services and products.

5.2 Service providers must upload on the App, documents relating to service provider’s contact detail, identity proof, skill or competency including service providers terms and condition which should be visible to customers. Service providers agree that the documents uploaded will be available for the customers to download for their own reference.

 

6. SECURITY
 

6.1 The App has taken strong measures to protect the security of your Personal Information and to ensure that your choices for its intended use are honoured. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction. You also have a significant role in protecting your information. No one can see or edit your Personal Information without knowing your user name and password, so do not share these with others.

6.2 We however do not guarantee your e-commerce transactions to be entirely safe and secure. When you place orders through our App or online payment gateway service providers (“OPGSPs”) listed on the App. You must ensure that you agree to the terms and conditions of the said OPGSPs agreement. The Company shall not be liable should there be a discrepancy in refund, loss or misuse of credit card details, hacking of sensitive monetary information.

6.3 Resolution of all payment related complaints shall remain the responsibility of OPGSPs concerned. Users must read and agree to privacy policy and online security framework of respective OPGSPs listed on the App before transacting. We do not take responsibility for any security lapse, should infringement or violation happen as a result of you accessing an OPGSP listed on the App.

 

7. NOTICE TO PARENTS
 

We want to help you guard your children’s privacy. We encourage you to talk to your children about safe and responsible use of their Personal Information while using our App. The App does not publish content that is harmful, derogatory or pornographic in nature. However, the App shall not incur any liability should your children provide us any Personal Information without parental consent. If you become aware that a child has provided us with personal information without parental consent, please contact us on email [email protected]. If we become aware that a child has provided us with Personal Information without parental consent, we take steps to remove such information and terminate the user or service provider’s account.

8. COOKIES
 

When you visit our App, we may place “cookies” on your mobile to recognize you. We do this to store your preferences, collect statistical data and track your use of our Service. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the App may not function properly. Ad companies (including but not limited to Google and Facebook) may also place cookies on your computer to track your activities across various Apps so that they can display targeted advertisements.

 

9. INFORMATION SHARING AND DISCLOSURE
 

9.1 When you join us, you provide us with your contact information, including your name, telephone number, home and email address. We use this information to help you connect with the right audience, namely users to service provides and vice versa.

9.2 We will disclose your Personal Information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) confirm to the edicts of the law or comply with legal process served on the App; (b) protect and defend the rights or property of the Company; and (c) act in urgent circumstances to protect the personal safety of users of the Company or the public.

10. CONFIDENTIALITY AND SECURITY
 

10.1 The Company does not rent or sell Personal Information about you with other people (save with your consent) or non-affiliated companies, except to provide services you’ve requested, under the following circumstances:

We provide the information to trusted partners, affiliates, industry experts and professionals (collectively “Service Partners”) only if we the necessity to do so in order to enhance your service experience. Service Partners may use your Personal Information to help us communicate with you about offers and discounts. However, Service Partners do not have any independent right to share this information.
We respond to court orders, legal process or to establish or exercise our legal rights or defend against legal claims.
We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the App’s terms of use, or as otherwise required by law.
We shall transfer information about you only if the Company is acquired by another company or individual. In this event, the App will notify you before information about you is transferred and becomes subject to a different privacy policy.
We may need to contact you to comply or co-operate with a legal request. For this purpose, we will use the email address provided to us by you. All communications sent by us at such email address shall be deemed to have been communicated to you.
10.2 Data disclosure to OPGSPs: We may disclose your personal information to OPGSPs and for the following purposes:

10.2.1 to prevent, detect, mitigate, and investigate potentially illegal acts, fraud and/or security breaches, and to assess and manage risk, including to alert you if fraudulent activities have been detected on your user accounts;

10.2.2 to provide customer services, including to help service your account or resolve disputes (e.g., billing or transactional disputes);

10.2.3 to facilitate the processing of payment cards when you pay within our Services with a payment card and we use OPGSPs to process your payment.

10.3 Disclosure to Service Providers and financial institutions partners:

Third party service providers who help us to provide our Services, payment processing services, assist us in providing customize advertising, to assist us with the prevention, detection, mitigation, and investigation of potentially illegal acts, violations of our User Agreement, fraud and/or security breaches, bill collection, affiliate and rewards programs, co-branded credit cards and other business operations.

11. PERMISSIONS
 

We use the following permissions only to enhance App functionality:

• Camera: For photo and document capture.
• Read Phone State: To identify device activity.
• Get Accounts/Read Contacts: For emergency contact purposes.
• Location Permissions (ACCESS_FINE_LOCATION, ACCESS_COARSE_LOCATION, ACCESS_BACKGROUND_LOCATION): To
• provide accurate delivery and service tracking.

12. YOUR CONSENT
 

By using the App, you consent to this Privacy Policy and the use of your Personal Information as described herein.

 

13. CONTACT INFORMATION
 

If you have any questions or concerns, please reach out to us at [email protected].

IN WITNESS WHEREOF, users agree to the terms of this Privacy Policy by using the App or Services.

14. CONTACT INFORMATION

We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us.

IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company.

15.  PERMISSIONS 

We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.

android.permission.CAMERA

android.permission.READ_PHONE_STATE

android.permission.GET_ACCOUNTS,

android.permission.READ_CONTACTS

Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, and read contact for perusing contact subtleties for a crisis call. Information of client taking under authorization is appropriately secure and under law of google consents.

Location Permission Declaration:

ACCESS_FINE_LOCATION
ACCESS_COARSE_LOCATION
ACCESS_BACKGROUND_LOCATION
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
Above permission is used for access location after allowing the user for accurate delivery of the product to door of customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents.
ACCESS_BACKGROUND_LOCATION
Above the location background, permission is used for Delivery/service (for example, food, package) tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.